About the Author

Shelley O'Hara is the author of more than 100 books, including several best-sellers. She has also authored business plans, a novel, Web content, marketing publications, short stories, training materials, magazine columns, a newsletter, and software manuals. She has written on topics ranging from Microsoft Windows to the International Air Transport Authority ticketing system, from Microsoft Office to buying a home. In addition to writing, O'Hara teaches training and personal development classes in Indianapolis.