For the maintenance and change control screens, you can use the Maintenance dialog to set the base Problem Types that are handled. Examples are hardware-related issues, performance problems, software bugs and network problems.
To access this dialog, select the Settings | Maintenance menu option. The Maintenance dialog displays, defaulting to the Problem Types tab.
To add a new problem type, click on the New button and:
|·||In the Problem Type field type the name of the problem type|
|·||In the Description field type a short description of the problem type|
|·||In the Weight field type the weighting to apply to the problem type|
|·||In the Note field, type any additional information on the problem type|
|·||Click on the Save button.|
The problem type displays in the Defined Types list.