Keystore Troubleshooting

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Common Shared Key Issues

Message Displayed:


Error reading Key Store file:
Access to <filename> was denied.

All users who are to use the shared key facility require read+write access to the sskeys.dat file containing the shared keys.  Please verify that all required users have sufficient permissions to the file and try again. 

If the problem continues, contact Sparx Support.

Error reading Key Store file:
Key File has been moved

As a security measure in the key store, the hard drive serial number is recorded upon creation of the file.  The file then cannot be moved from the original location in which it was created.  If the key store has to be re-located for any reason, the administrator should re-create the key store in the new location using the original license keys.

This message could also appear when configuring a key store on a Novell-based file system.  When creating the key store, the administrator is prompted to confirm that the key store is on a Novell-based file system.  If the administrator clicks on the Yes button, the key store instead records the logical path used to create it, and all users must connect to the key store using this same path.