Index

breaking down, 52

voice mail server as collection of, 49

explanation of, 202

handling in workflows, 209

firing when variables change, 186

setting on stored procedures, 137

advisory when fixing in threaded code, 192

benefit of developers' and tech support's participation in, 153-154

benefits of guessing about, 38, 40

cell phone example, 43

choosing which area to examine first, 53-54

debugging at customer sites, 28

deductive reasoning applied to, 56

determining cause of, 55

determining likely sources of, 38

drilling deeper into, 53-54

establishing theories for, 39

finding point of failure for, 46

fixing with branch management, 242-248

gathering information about, 46-49

guessing about wisely, 41

hiding by removing features, 16

legacy C++ code printing corrupted values example, 42

making informed assumptions about, 43-45

noticing similarities between, 41-42

order of investigation of, 12-14

pasting links to documents in Outlook and Lotus Notes example, 42

permissions problems with, 40

preventing, 29

priority systems for, 214-215

proving location of, 21-24

reproducing, 39

reproducing when debugging remote customer sites, 145

reproducing with third-party tools, 151-152, 151-152

resulting from waiting on locks, 189

saving user's documents to root directory example, 40

searching PRs for clues about, 211

setting up test cases for, 41

string example, 50

telling stories about, 39